---
title: "Rent an Apartment in Tokyo Without Visiting: Complete Online Contract & IT Explanation (IT Jusetsu) Guide | Sorai Tokyo | Sorai Tokyo"
description: Everything international residents and expats need to know about IT Jusetsu (online explanation of important matters) and digital lease signing in Tokyo. Step-by-step process, Wi-Fi requirements, identity verification, and tips from licensed real estate agents at Sorai Tokyo.
image: https://soraitokyo.jp/hubfs/blog-eyecatches/batch19_01_genkan_glass_steel_frame_door_hall.jpg
---

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5. Rent an Apartment in Tokyo Without Visiting: Complete Online Contract & IT Explanation (IT Jusetsu) Guide | Sorai Tokyo

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# Rent an Apartment in Tokyo Without Visiting: Complete Online Contract & IT Explanation (IT Jusetsu) Guide | Sorai Tokyo

 Published: Aug 20, 2026  Updated: Oct 8, 2026 [Sorai Tokyo Editorial (Licensed Agent)](https://soraitokyo.jp/en/about-us)

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Table of Contents

 Table of Contents

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![Rent an Apartment in Tokyo Without Visiting: Complete Online Contract & IT Explanation (IT Jusetsu) Guide | Sorai Tokyo](https://soraitokyo.jp/hs-fs/hubfs/blog-eyecatches/batch19_01_genkan_glass_steel_frame_door_hall.jpg?width=1200&height=675&name=batch19_01_genkan_glass_steel_frame_door_hall.jpg)

On a quiet weekend morning, you set down a freshly brewed cup of coffee at your desk and settle into your favorite chair at home. In the soft light streaming through the window, you open your laptop and comfortably converse with a licensed real estate broker across the screen, finalizing the contract for your new life in Tokyo. The days of spending precious days off riding crowded trains back and forth to a physical real estate brokerage, repeatedly pressing an inked name stamp onto layers of thick paper contracts, are rapidly becoming relics of the past.

Following full operational rollout in 2017 and the May 2022 amendments to the Real Estate Brokerage Act that legalized the electronic delivery of contract documents, residential leasing entered an era where transactions can be securely finalized entirely online, without setting foot in an office. Especially for professionals relocating to Tokyo's 23 wards from other regions or abroad, and for busy workers balancing demanding weekday schedules, executing a lease directly from home without spending hours in transit or paying travel fares represents a transformative shift in the apartment-hunting experience.

At the same time, many renters voice valid concerns: "Can I truly understand critical contract details through a computer screen?" "What devices and network setup are required?" "How can I avoid missing essential special clauses and regretting it later?" In this guide, drawing from hands-on experience facilitating countless remote closings, a licensed broker breaks down everything you need to know: the legal framework of online explanations, minute-by-minute session flows, network optimization, digital signature handling, and how to scrutinize special terms to prevent move-out disputes before they arise.

In-Person Office Visits

Consultations, online explanations, and digital signing 100% remote from home

0 Visits (Never Required)

Average Explanation Time

Standard duration including thorough clause review and interactive Q&A

45–60 Minutes Approx.

Mailing Delay Eliminated

Traditional round-trip postal mail (3 to 7 days) replaced by instant digital signing

Same-Day Execution Available

Sorai Tokyo Brokerage Fee

Half-month statutory standard under Article 46 across all listings, with zero junk fees

0.55 Months Rent (Tax Incl.)

30-Second Key Takeaways & SummarySorAi Summary

- Consultations, online explanations, and digital signing 100% remote from home
- Standard duration including thorough clause review and interactive Q&A
- Traditional round-trip postal mail (3 to 7 days) replaced by instant digital signing

## Foundations of Remote Explanation of Important Matters and Online Lease Contracting

 Remote Explanation of Important Matters is a statutory procedure under Article 35 of the Real Estate Brokerage Act that allows licensed brokers to deliver essential property and lease briefings via video conference. Following landmark legal revisions enacted in May 2022, the complete digitization of real estate contract documentation was legalized, establishing a comprehensive legal framework that allows you to handle everything from apartment hunting to final lease execution entirely online.

### Article 35 of the Real Estate Brokerage Act and the Transition to Completely Paperless Contracting

Under Article 35 of the Real Estate Brokerage Act, a licensed real estate transaction specialist is legally required to deliver a comprehensive briefing on all vital aspects of the transaction and provide a physical disclosure document to the tenant prior to the finalization of any lease agreement. This mandatory process is known as the Explanation of Important Matters. Historically, Japanese real estate law strictly dictated that this briefing had to be conducted in person—typically within the brokerage office—accompanied by paper documents bearing the specialist's physical name and seal.

However, to foster societal digitalization and significantly streamline the rental process for tenants, the Ministry of Land, Infrastructure, Transport and Tourism launched social experimentation trials, officially rolling out remote video briefings across rental transactions nationwide in October 2017. Under this framework, two-way interactive video calls conducted via computer or smartphone screens were formally recognized as possessing identical legal validity to traditional face-to-face meetings.

An even greater turning point arrived on May 18, 2022, when the revised Real Estate Brokerage Act took effect. This regulatory milestone lifted the longstanding mandate for paper delivery, officially legalizing the electronic transmission of both the Article 35 Document (Explanation of Important Matters) and the Article 37 Document (Lease Agreement) via electromagnetic methods, such as encrypted PDFs and secure cloud-based electronic signature platforms. Consequently, an end-to-end institutional foundation was completed, enabling the entire closing process—from briefing and signature execution to document archiving—to be completed without ever handling a single sheet of paper.

### Mandatory License Display on Screen and Identity Verification Protocols

Although remote explanations take place over a screen, their statutory rigor and legal safeguards are identical to an in-person meeting. In fact, precisely because the interaction is non-face-to-face, the Ministry of Land, Infrastructure, Transport and Tourism has established meticulous compliance standards in its official operational manual to safeguard consumer rights.

The most crucial and symbolic requirement is the on-screen presentation of the Real Estate Transaction Specialist License. Before commencing any disclosure, the licensed broker is legally required to hold their official license card up to the web camera so that it is clearly and legibly displayed. As a tenant, you have both the legal right and responsibility to examine the name, official registration number, and portrait photograph to confirm that the individual advising you is indeed a duly licensed professional.

Proceeding with the briefing while the credentials are blurry or impossible to cross-reference against the presenter's face due to poor camera resolution constitutes a direct regulatory violation. From my perspective as a veteran practitioner, taking a moment to carefully verify the registration number and expiration date on that screen is your very first litmus test for identifying an ethical, professional brokerage. Exercise caution if a broker displays their credentials carelessly or attempts to rush you past this vital verification step.

 Scroll horizontally to see full table →

| Comparison Factor | Traditional In-Person & Postal Process | Remote Explanation & Full Online Contract |
| --- | --- | --- |
| Required In-Store Visits | At least 1 to 2 visits (for physical viewings and signing) | Zero visits (completed entirely from home) |
| Turnaround Time to Contract Completion | 3 to 7 days (waiting on postal deliveries and return shipments) | Same day to 24 hours (executed instantly via electronic signature) |
| Signatures & Seal Affixing Work | Multiple handwritten signatures, registered personal seals, and boundary seals across pages | Streamlined click or tap authentication on a PC or smartphone |
| Document Storage Format | Bulky paper binders (vulnerable to loss, water damage, or misplacement) | Tamper-proof encrypted PDF (permanently secured in personal cloud storage) |
| Transportation & Mailing Costs | Train fares, bullet train tickets, certified mail envelopes, and courier fees | Completely free (standard internet connection only) |

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## Online Explanation of Important Matters: Day-of Procedure and Timeline

 On the day of the session, the briefing typically takes between 45 and 60 minutes, progressing smoothly from connection checks and the presentation of the licensed real estate broker certificate to the line-by-line review of the document and Q&A. If the video or audio cuts out at any point, we are legally required to pause the session immediately.

#### The 4-Step Process on the Day of Your Online Briefing

STEP 01

#### Connection, Video & Audio Check

Connect to the designated meeting link to verify clear video clarity and smooth two-way audio communication

STEP 02

#### Display of Broker License on Screen

The licensed specialist clearly presents their physical license to the camera to verify name, registration number, and portrait

STEP 03

#### Review of Important Contract Terms

Step-by-step walkthrough of property overview, equipment, hazard maps, cancellation clauses, and building restrictions

STEP 04

#### Q&A and Digital Consent

Address every remaining question before confirming your understanding and moving on to the electronic signature process

### Estimated Session Duration by Property Type and Mandatory Disconnection Protocols

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 Licensed Broker's Practical Advice: How to Speak Up If You Missed Something

An online explanation of important matters is neither an examination nor an interview. If you encounter any points you do not understand or unfamiliar legal jargon, you are strongly encouraged to interrupt without hesitation, even mid-explanation, and ask: "Excuse me, could you break down what that section on restoration to original condition means once more?" Once you digitally sign the lease agreement, legal claims such as "I was not listening to the explanation" or "I did not know what it meant" will no longer hold up in court. Resolving even the smallest doubt on the spot is your strongest safeguard against future disputes.

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## Essential Preparations: Setting Up an Environment for a Smooth Explanation

 To ensure your online Explanation of Important Matters proceeds smoothly and without issue, three preparations are vital: securing a stable internet connection, choosing a device with ample screen clarity, and reviewing the pre-delivered PDF draft in advance.

### Device Comparison: PC & Tablet vs. Smartphone Screen Usability

Legally, it is entirely permissible to complete the online explanation using only a smartphone. However, speaking from a decade of frontline experience as a licensed real estate broker, I strongly recommend taking the session on a **desktop computer, laptop, or large-screen tablet**.

The primary reason comes down to screen real estate. During the explanation, you must clearly observe the broker's facial expressions and verify their displayed license credentials, while simultaneously cross-referencing multi-page disclosure documents (roughly 10 to 15 letter- or A4-sized pages), detailed floor plans, and color-coded flood hazard maps. On a smartphone's compact screen, viewing both the video feed and the document at the same time is extremely awkward. Constantly pinching to zoom in and out can quickly pull your focus away from the broker's explanations.

If you do not have a computer or tablet available, a remarkably effective workaround is to join the video call on your smartphone while printing out the PDF documents beforehand—either on your home printer or via a local convenience store print service—so you have the physical papers right in front of you. Having a red pen or highlighter ready to mark sections you wish to clarify offers an even greater degree of clarity and reassurance than an in-person meeting.

### Securing a Stable Internet Connection and a Quiet Private Space

Because an online explanation entails continuous two-way video and audio transmission for nearly an hour, it consumes a substantial amount of data. You should steer clear of throttled data connections, moving vehicles with spotty reception, and unsecured public Wi-Fi hotspots. Connecting via a high-speed fiber-optic home Wi-Fi network or a wired Ethernet cable provides the ideal setup.

Choosing the right physical environment is equally critical. In noisy surroundings like cafes or open workspaces, ambient background sound not only makes it difficult to hear the broker, but also creates a significant privacy risk: personal details—such as your full legal name, current address, annual income, employer, and the address of your prospective home—could easily be overheard by strangers. We strongly advise taking the call in a quiet, private room at home, paired with earphones or a headset.

### 3 Key Points to Review in the Pre-Delivered Documents Before the Session

Attempting to open and digest the paperwork for the first time during the call can leave you overwhelmed by dense legal terminology, causing you to overlook crucial questions. By skimming through the PDF package provided in advance and checking just these three areas the day before, your comprehension during the briefing will increase exponentially.

- **Ownership and Encumbrances on the Property Registry:** Confirm that the lessor named in the contract matches the registered property owner on the official registry certificate, and verify that the property is not burdened by excessive revolving mortgages or court seizures.
- **Utility Infrastructure Setup (Particularly Gas Type):** Monthly utility bills vary considerably depending on whether the building uses city gas or propane (LP gas). In addition, confirm the electrical amperage capacity and the internet provision terms (whether complimentary Wi-Fi is pre-installed or an individual contract is required).
- **Projected Inundation Depths on Flood Hazard Maps:** Since August 2020, hazard map disclosures have been legally mandatory during the explanation. Review whether the building's address falls within a designated flood or storm surge inundation zone, and locate your neighborhood's designated evacuation sites.

01

Day-Before Preparation

#### Reviewing PDF Drafts and Charging Devices

Read through the draft explanation document, jotting down any questions regarding financial figures or special clauses. Make sure your computer, tablet, and earphones are fully charged.

Practical Checklist:

- Verify that the itemized move-in invoice figures match the explanation document exactly (rent, security deposit, key money, etc.)
- Run a Wi-Fi connection speed test (10 Mbps or higher for both upload and download is recommended)

02

10 Minutes Prior

#### Launching the App and Readying Identification

Launch the designated video conferencing app (such as Zoom) and adjust camera framing and lighting. Have your residence card, driver's license, or individual number card on hand in case identity verification is requested.

Practical Checklist:

- Mute all phone notifications or switch your smartphone to Do Not Disturb mode
- Set up water, note-taking stationery, and document windows conveniently across your display

03

Post-Session Procedures

#### Executing Electronic Signatures and Archiving Records

Once the explanation wraps up, open the signature invitation email delivered by the digital contracting platform (such as CloudSign), give terms a final review, and complete your digital signature.

Practical Checklist:

- Download the fully executed agreement PDF from the completion notification email and archive a copy to secure cloud storage (such as Google Drive)
- Reconfirm the initial fee transfer deadline and key handover protocol (such as on-site lockbox retrieval)

## Differences Between Electronic Contracts and Traditional Postal Contracts

 An electronic contract is a framework that allows you to execute a lease agreement entirely online using government-certified digital signature platforms such as CloudSign. It fundamentally eliminates round-trip mailing delays, seal stamp errors, the hassle of returning documents, and the risk of lost paperwork inherent to traditional postal contracts.

### How Digital Signature Services Work and Their Legal Evidentiary Weight

Once your online explanation of important matters is complete, the final step in securing your home is executing the residential lease agreement. Historically, this required an exceptionally cumbersome process: the brokerage would mail physical paper contracts via simplified registered mail or Letter Pack; the tenant had to sign by hand, affix their registered seal or personal seal while cross-referencing residency certificates and seal registration certificates, carefully stamp tally impressions across overlapping pages, and finally drop everything into a mailbox.

In contrast, mainstream electronic contracts today—utilizing platforms such as CloudSign, DocuSign, or GMO Sign—ensure rigorous legal enforceability backed by cryptographic security and Articles 2 and 3 of the Act on Electronic Signatures and Certification Services. When a tenant completes email authentication and clicks the consent button on the contract PDF uploaded by the brokerage, an electronic certificate and timestamp verifying precisely who agreed to the document and when are indelibly attached by an accredited certification authority, such as Japan Certification Services.

Because this cryptographic timestamp makes post-execution tampering mathematically impossible, it provides tamper-resistance and authenticity recognized under the law as far superior to physical ink stamps on paper. In judicial practice as well, electromagnetic records affixed with electronic signatures carry the same evidentiary weight as original paper contracts.

Traditional Postal Method

#### Round-Trip Paper Mailing

- *✕* Causes a delivery time lag of at least 3 to 7 days for round-trip transit
- *✕* Risk of having to resend documents due to missing, faint, or misaligned seals
- *✕* Requires trips to the post office and payment for postage tracking envelopes
- *✕* Involves storing thick paper binders at home for years with ongoing loss risks

Demands substantial physical effort and time, making it ill-suited for urgent move-in dates

Modern Smart Contract Method

#### Cloud Contracts via Digital Signature

- *✓* Receive your invitation right after the online briefing and sign in just minutes
- *✓* Zero stamp errors—no seals needed, just a straightforward tap on phone or PC
- *✓* Completely paperless and eco-friendly with zero postage or travel expenses
- *✓* Securely and permanently preserved as an encrypted PDF on your device or cloud

Allows same-day execution, providing complete peace of mind for urgent moves and busy schedules

### How Electronic Signatures Work with Joint Guarantors and Co-Tenants

Electronic contracts seamlessly adapt when multiple parties are involved in a transaction. For instance, if a parent serves as your joint guarantor or if you are entering into a joint lease with a spouse or partner, there is no need to travel to your hometown for physical signatures or forward heavy documents across prefectures.

By establishing a sequential signing workflow, the real estate agency sets up the process so that the primary tenant signs first. Upon completion, an invitation link is automatically dispatched to the joint guarantor's email address. Even parents living far away can simply open the link on their smartphone and execute their digital agreement from the comfort of their living room. This completely removes the risk of screening delays or lease hold-ups caused by waiting on postal transit between family members.

## Essential Special Clauses and Restoration Terms You Cannot Afford to Miss During Online Explanations of Important Matters

 The vast majority of rental disputes stem from fee settlements upon move-out. A rigorous review is essential to verify whether disadvantageous special clauses are legally enforceable, grounded in the Ministry of Land, Infrastructure, Transport and Tourism Restoration Guidelines, the Tokyo Metropolitan Government Dispute Prevention Ordinance (commonly known as the Tokyo Rule), and Supreme Court precedents.

### Core Principles of the MLIT Guidelines and the Tokyo Dispute Prevention Ordinance

Among all items in the Explanation of Important Matters, the one that directly affects a tenant's wallet and carries the highest potential for future conflict is the agreement on "restoration to original condition" (the allocation of repair costs upon vacating). If you gloss over this part without clarity, you risk not only losing your entire security deposit upon move-out but also being billed for substantial additional repair charges.

The foundational framework every tenant must understand is the "Troubles and Guidelines Concerning Restoration to Original Condition" published by the Ministry of Land, Infrastructure, Transport and Tourism. These guidelines clearly distinguish rental housing wear and tear into two distinct categories:

- **Ordinary Wear and Tear and Natural Deterioration (Lessor's Responsibility):** Sun fading on wallpaper from normal daily living, floor indentations caused by standard furniture placement, and natural mechanical breakdowns of equipment through typical useful life are already factored into the regular rent. Tenants bear no obligation to pay for these upon moving out.
- **Breach of Duty of Care and Negligent Damage (Tenant's Responsibility):** Floor stains left unattended after beverage spills, holes in drywall from moving accidents, cigarette smoke residue and odors, or pet scratch marks result directly from tenant negligence or misconduct, meaning repair costs must be covered by the tenant.

An even more critical rule involves the statutory useful life of wallpaper. Based on tax depreciation standards, the statutory service life of wallpaper is established at 6 years. Once 6 years have elapsed from occupancy, the residual value of the wallpaper drops to "1 yen (10%)". Therefore, even if a tenant negligently soils the wallpaper, they are legally liable only for a proportion corresponding to its remaining depreciated value—being charged the full replacement cost for brand-new wallpaper is legally unenforceable. Furthermore, cost calculations must adhere to individual damaged wall planes rather than billing for the entire room.

For rental properties located in Tokyo, the "Tokyo Metropolitan Ordinance for the Prevention of Rental Housing Disputes" (the Tokyo Rule) applies on top of national guidelines. Under this ordinance, a licensed real estate broker is legally required to deliver a standalone written disclosure summarizing these core principles—namely, that natural deterioration is borne by the landlord while damage due to negligence is borne by the tenant—and to explain them verbally during the Explanation of Important Matters.

### Enforceability of Cleaning and Deposit Deduction Clauses: The Three Supreme Court Precedent Requirements

While natural deterioration and ordinary wear and tear remain the landlord's responsibility by default, lease contracts frequently insert special clauses stating that "the tenant shall pay a flat cleaning fee of 44,000 yen upon move-out" or "one month's rent will be non-refundably deducted from the security deposit." Are all such clauses legally valid?

A benchmark judicial ruling on this question was delivered by the Second Petty Bench of the Supreme Court on December 16, 2005. The Supreme Court ruled that for a special clause shifting ordinary wear-and-tear repair costs onto a tenant to be legally binding, it must satisfy three strict requirements:

- **First Requirement (Objective and Concrete Clarity of the Clause):** The lease contract must specify the exact scope and items of ordinary wear and tear to be borne by the tenant in objective, unambiguous detail (vague phrasing such as "the tenant shall bear restoration costs" is legally null and void).
- **Second Requirement (Clear Recognition and Explicit Agreement by the Tenant):** The tenant must have entered into the contract with a clear understanding and explicit acknowledgment that they are accepting financial responsibility for repairs they would not ordinarily be required to pay for (the verbal explanation during the online disclosure serves as decisive evidence).
- **Third Requirement (Absence of Usurious Burden and Good Faith Compliance):** The agreed cost must not be excessive relative to prevailing market rates and actual reasonable expenses, and it must not unilaterally harm consumer interests in violation of the principle of good faith (it must not breach Article 10 of the Consumer Contract Act).

In other words, if a specific unit price and defined scope are explicitly stated—such as "the tenant bears move-out cleaning costs calculated at 1,200 yen per square meter (excluding tax)"—and this was thoroughly explained and agreed to during the explanation session, the clause is generally enforceable. Conversely, vague wording like "actual cleaning expenses billed at cost" or exorbitant charges such as 150,000 yen for a compact studio provide ample legal grounds to challenge and invalidate the clause under established precedent and the Consumer Contract Act.

### Fair Benchmarks for Lease Renewal Fees and Early Termination Penalties

Alongside restoration clauses, lease renewal fees and short-term early termination penalties demand equal scrutiny.

In Tokyo rental housing, clauses requiring a renewal fee equivalent to "one month of the new rent" every two years are widespread. Regarding the legality of renewal clauses, the Second Petty Bench of the Supreme Court on July 15, 2011 established that "unless there are extraordinary circumstances where the renewal fee is excessively high relative to the rent and contract term, the clause cannot be deemed invalid under Article 10 of the Consumer Contract Act." As a result, standard renewal fees in the range of one to two months' rent are firmly recognized as legally enforceable.

Additionally, close attention must be paid to "short-term cancellation penalties," which appear frequently in leases offering free rent periods or zero-deposit/zero-key-money setups. Stipulations such as "one month's rent as penalty for vacating within one year, or two months' rent for vacating within six months" are generally enforceable. If there is any chance of a job transfer, relocation, or relationship change, you must verify the penalty thresholds and applicable amounts directly during the explanation session.

 Scroll horizontally to see full table →

| Clause / Special Term Item | Standard Market Rate & Legal Benchmark | Key Checkpoint During Online Explanation |
| --- | --- | --- |
| Move-Out Cleaning Fee | Studio / Single: 33,000 to 55,000 yen 1LDK: 55,000 to 77,000 yen | Confirm whether a fixed amount or per-square-meter rate is stated in the contract, rather than a vague "actual cost billed" clause. |
| Air Conditioner Internal Cleaning Fee | 11,000 to 16,500 yen per unit | Because routine servicing falls under ordinary wear, verify whether an explicit clause shifting this cost to the tenant is documented. |
| Early Termination Penalty | Approx. 1 month's rent for vacating under 1 year | Check duration thresholds (6 months, 1 year, 2 years) and trigger terms. Ensure penalties do not exceed an excessive 2 months' rent. |
| Renewal Fee & Renewal Admin Fee | Renewal Fee: 1 month of new rent Admin Fee: 0.25 to 0.5 months' rent | Verify whether both are being double-charged, and clarify formal requirements for automatic lease renewal. |
| Ancillary Service Fees | 24/7 Support: 1,100 to 2,200 yen/month Deodorization Treatment: 15,000 to 30,000 yen | Clarify whether these are mandatory requirements set by the property management company or optional broker markups. |

 Broker Practice Insight: Cross-Checking the Initial Cost Estimate Against the Explanation Document

Certain brokerage agencies routinely slip ancillary charges into initial cost quotes, such as room sanitization fees (around 20,000 yen), residential fire extinguisher purchases (around 15,000 yen), or mandatory 24-hour emergency support plans. However, if these items are not officially designated as mandatory leasing conditions by the landlord or management company in the Explanation of Important Matters, they are almost certainly discretionary sales add-ons appended solely by the broker. Asking directly during the online explanation session—"Is this support subscription or deodorizing treatment a mandatory condition required by the landlord?"—can often eliminate unnecessary up-front expenses immediately.

## Key Benefits of Online Lease Execution for Remote Relocations and Busy Professionals

 Eliminating the need for bullet train tickets, hotel stays, and hours spent traveling to Tokyo delivers real economic and time savings reaching hundreds of thousands of yen. By taking advantage of weekday evenings or spare moments on weekends, you can prepare for your new life in Tokyo with genuine peace of mind.

### Slashing Travel Costs, Hotel Bills, and the Stress of Taking Paid Leave

When moving to Tokyo's 23 wards from outside the capital, traditional rental agreements historically required multiple in-person trips: typically one weekend visit for property viewings, followed by a second trip specifically to receive the Important Matters Explanation and sign the lease contract. For those relocating from western Japan, Kyushu, or northern regions, round-trip bullet train or flight fares alone easily amount to 30,000 to 50,000 yen per journey. Add business hotel accommodations, and out-of-pocket travel expenses often exceeded 100,000 to 150,000 yen just to get the paperwork done.

Adopting a fully online contracting process reduces these transportation and lodging expenses strictly to zero. When paired with live video walk-throughs—where our staff broadcasts live directly from the property to check window view clearances, natural sunlight levels, common area trash station hygiene, smartphone reception strength, and bathroom water pressure in real time—you can confidently select and secure your apartment without setting foot in Tokyo until moving day.

For working professionals with tight schedules, this also removes the burden of burning through precious paid leave or spending an entire weekend trapped in the dim, cramped consultation booth of a traditional real estate shop. Being able to review your lease paperwork from the comfort of your own desk at home—whether winding down on a weekday evening or during a quiet weekend morning—creates an invaluable layer of calm and time efficiency.

### Total Cost Breakdown by Contract Method

Let us look at a realistic comparison of total initial expenses when an out-of-town resident secures a standard single-resident apartment in Tokyo with a monthly rent of 85,000 yen and a common maintenance fee of 8,000 yen. Factoring in fair brokerage fee standards and eliminated travel, the difference between contracting models is substantial.

 Scroll horizontally to see full table →

| Expense / Burden Item | Traditional In-Person Brokerage | Fully Online Contract (Sorai Tokyo) | Total Savings |
| --- | --- | --- | --- |
| Brokerage Commission (85,000 yen rent) | 93,500 yen (1.1 months including tax) | 46,750 yen (0.55 months including tax) | - 46,750 yen |
| Round-trip Travel to Tokyo (2 trips via Shinkansen) | Approx. 60,000 yen (Estimated Osaka to Tokyo) | 0 yen (Online viewings & online explanation) | - 60,000 yen |
| Hotel Accommodation (1 night stay) | Approx. 12,000 yen | 0 yen | - 12,000 yen |
| Discretionary Add-on Fees (Deodorization, etc.) | Approx. 38,500 yen (Disinfection, 24/7 support packs) | 0 yen (Mandatory zero-opt-in policy) | - 38,500 yen |
| Estimated Total Out-of-Pocket Expense | Approx. 204,000 yen | 46,750 yen | - Approx. 157,250 yen |

## Sorai Tokyo's Fully Online Rental Support and SorAi Smart Tools

 At Sorai Tokyo, every step of your rental journey—from property search and LINE consultations to online explanation of important matters and digital lease signing—can be completed securely without ever visiting an office in person. Our dedicated licensed real estate brokers meticulously verify current availability using inter-broker real estate databases, providing objective reviews of move-in costs and second-opinion evaluations on quotes from other agencies entirely free of charge.

### Half-Month Brokerage Fee Guarantee and an Honest, Grounded Advisory Approach

Sorai Tokyo strictly adheres to the baseline statutory principle set forth in Article 46 of the Real Estate Brokerage Act, which caps the tenant's brokerage fee at 0.55 months' rent including tax unless prior written consent has been given. Accordingly, we maintain a uniform brokerage fee of **half a month's rent (0.55 months' rent including tax)** across all rental properties we handle. We completely reject opaque pricing practices—such as claiming zero brokerage fees only to tack on inflated administrative charges or mandatory deodorization treatments—and commit to crystal-clear, transparent billing from start to finish.

Furthermore, we deliberately avoid exaggerated tech hype often seen in modern real estate marketing, such as claims of "real-time AI vacancy checks." In the reality of the rental housing market, occupancy statuses managed directly by property management companies and landlords shift by the minute, making it impossible for automated search engines alone to deliver 100% accurate, instantaneous determinations.

Instead, Sorai Tokyo follows an honest, practitioner-led process: simply send the URL of any listing you find on public real estate portals like SUUMO or HOME'S to our official LINE account. From there, **our dedicated licensed real estate brokers carefully check the listing against professional inter-broker databases, conduct an objective audit of the estimated move-in costs, and deliver a second-opinion diagnosis on quotes you received elsewhere.** Whether you are wondering if an estimate includes unnecessary optional fees or if a special contract clause is reasonable, our seasoned field professionals provide an objective, reliable second opinion.

### Smart Tools Accessible via the Bottom Navigation and Footer

You can freely access Sorai Tokyo's suite of smart tools (SorAi)—including our move-in cost simulator—at any time from the sticky bottom navigation bar on smartphones or the footer area on desktop computers.

Simply enter your target rent, security deposit, and key money conditions into our simulator to instantly calculate a realistic, comprehensive breakdown of estimated move-in costs, including rent guarantee company fees and fire insurance premiums. We also offer request tools where you can submit your preferred search criteria to receive updates on newly vacant or unlisted properties as soon as they become available. All tools are completely free, require no user registration, and are designed to serve as your dependable compass throughout your apartment search.

## Frequently Asked Questions

 Here are answers to the practical questions we receive most often from clients regarding online explanations of important matters and fully digital rental contracts.

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### Stress-Free Apartment Hunting: Fully Online, No Store Visits Required

For rental properties across all 23 wards and greater Tokyo, our dedicated licensed brokers check the latest real-time vacancies directly through inter-broker professional databases. Simply send us the listing link from any property portal, and we will provide an objective review of initial move-in costs and a second opinion quote at half brokerage fee (0.55 months rent, tax included)—completely free of charge and 100% online.

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 We never make persistent sales calls or pushy solicitations. Feel free to reach out as casually as having a cup of tea.

Choosing a home is a meaningful decision that shapes your daily rhythm and anchors your life ahead. Because digital contracts do not require in-person visits to a storefront, they offer the distinct advantage of letting you examine every legal basis and special clause calmly in your own space. If you ever have a question or feel unsure about any term, please feel free to reach out to Sorai Tokyo anytime. We are here to accompany you warmly and attentively, ensuring your new life in Tokyo begins with confidence, peace of mind, and comfortable breathing room.

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### Step-by-Step Procedure: From Connection Check to Q&A

On the day of your session, everything begins with clicking the video call link (such as Zoom or Google Meet) sent in advance via email or official LINE. Connecting a few minutes before the scheduled time allows for a quick audio-visual check with your licensed broker to ensure your microphone volume, speaker clarity, and camera feed are working properly.

Once stable two-way communication is confirmed, the licensed broker will display their professional license clearly across the screen to verify their credentials, as mentioned earlier. Next, you will open the digital copies of the Explanation of Important Matters and accompanying documents (such as floor plans, certified building registry copies, and hazard maps) received beforehand, and review each clause together, step by step.

The briefing covers a wide range of essential topics: starting from legal ownership and rights concerning the land and building, statutory restrictions under the City Planning Act and Building Standards Act, the status of public utilities (drinking water, electricity, and city gas), building structure and equipment specifications, through to penalty clauses for contract cancellation and move-out restoration rules. Rather than simply reading the legal text aloud, an experienced broker explains complex real estate terminology in plain language, connecting each detail to practical daily living in Tokyo.

The time required for an online explanation of important matters varies slightly depending on the property type and contract structure. For a standard single-resident apartment or typical condominium unit (ranging from a studio or 1K to a 1LDK), expect the session to take roughly 40 to 50 minutes, including time for questions and answers. On the other hand, if you are leasing a unit within an owner-occupied condominium complex with detailed building bylaws, an apartment with special clauses for pet ownership or musical instruments, or a larger home for couples and families, the review checklist expands considerably. In those cases, planning for 60 to 90 minutes will ensure a relaxed and thorough review.

A crucial rule to keep in mind is the legal obligation to pause the session whenever technical difficulties occur. Guidelines issued by the Ministry of Land, Infrastructure, Transport and Tourism strictly mandate that the licensed broker must not continue the explanation if the video or audio feed cuts out or becomes degraded. Should the audio drop out or the screen freeze mid-explanation, the broker is legally required to stop immediately and pause the session until the connection stabilizes. As a tenant, you are fully entitled by law to speak up without hesitation whenever you encounter an issue—simply ask, "Your voice broke up; could you please repeat that?"

### Q Can I complete the online explanation of important matters using only a smartphone?

A Yes, completing the session using only a smartphone is legally valid and permitted. However, because it can be difficult to view both the licensed real estate broker's face and the detailed contract documents simultaneously on a small screen, we recommend using a computer or tablet if possible. If you do join via smartphone, printing the documents in advance at home or at a convenience store allows you to follow along with the physical sheets in front of you, making it much easier to read the fine print and jot down notes.

### Q Do I need to turn on my camera and show my face during the explanation?

A Yes, tenants are required to keep their camera turned on. Under the Real Estate Brokerage Act, online explanations must take place in an environment where both parties can see and hear each other continuously, serving as formal identity verification that the actual contracting party is attending. If you are concerned about your room's background, using a virtual background or background blur feature on Zoom or other video call apps is completely fine.

### Q What happens if the internet connection drops during the explanation?

A If the connection drops, the licensed broker is legally required to pause the explanation immediately. Continuing unilaterally without an active two-way connection is a regulatory violation, so please rest assured. Should you lose connection, your agency will reach out by phone or message to help you reconnect. If the connection cannot be restored promptly, the session will be rescheduled to resume from where you left off or restarted from the beginning at a later date. There are absolutely no fees or penalties involved.

### Q Can electronically signed lease agreements be used for registering an address at city hall or applying for employer housing allowances?

A Yes, they can be used without any issues for official government procedures and submissions to corporate human resources departments. The downloadable PDF contract provided upon completion contains accredited digital signatures and time stamps, carrying identical legal validity to traditional physical paper originals. When submitting your contract for change-of-address procedures at a municipal office or for company housing allowance applications, simply email the downloaded file or submit a printed copy from home or a convenience store, and it will be accepted as standard.

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Author: Sorai Tokyo Editorial Team (Supervised by Licensed Real Estate Agents)

A real estate consulting team specializing in assisting foreign nationals find rooms and explaining initial costs in Tokyo. We break down language barriers and differences in customs, offering dedicated support in Japanese, English, and Vietnamese for a safe and secure start to your new life.

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TOC

### Table of Contents

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      "text" : "Yes, completing the session using only a smartphone is legally valid and permitted. However, because it can be difficult to view both the licensed real estate broker's face and the detailed contract documents simultaneously on a small screen, we recommend using a computer or tablet if possible. If you do join via smartphone, printing the documents in advance at home or at a convenience store allows you to follow along with the physical sheets in front of you, making it much easier to read the fine print and jot down notes."
    },
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  }, {
    "@type" : "Question",
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      "text" : "Yes, tenants are required to keep their camera turned on. Under the Real Estate Brokerage Act, online explanations must take place in an environment where both parties can see and hear each other continuously, serving as formal identity verification that the actual contracting party is attending. If you are concerned about your room's background, using a virtual background or background blur feature on Zoom or other video call apps is completely fine."
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      "text" : "If the connection drops, the licensed broker is legally required to pause the explanation immediately. Continuing unilaterally without an active two-way connection is a regulatory violation, so please rest assured. Should you lose connection, your agency will reach out by phone or message to help you reconnect. If the connection cannot be restored promptly, the session will be rescheduled to resume from where you left off or restarted from the beginning at a later date. There are absolutely no fees or penalties involved."
    },
    "name" : "What happens if the internet connection drops during the explanation?"
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      "text" : "Yes, they can be used without any issues for official government procedures and submissions to corporate human resources departments. The downloadable PDF contract provided upon completion contains accredited digital signatures and time stamps, carrying identical legal validity to traditional physical paper originals. When submitting your contract for change-of-address procedures at a municipal office or for company housing allowance applications, simply email the downloaded file or submit a printed copy from home or a convenience store, and it will be accepted as standard."
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