Thank you for your continued patronage of Sorai Tokyo. We are pleased to report that our landline phone connection (03-6161-8484), which was temporarily unstable, has been fully restored. We sincerely apologize for any inconvenience and concern this may have caused our clients and partners.

In conjunction with this restoration of our communication infrastructure, we are officially launching the trial of our next-generation, Google Cloud-powered Multilingual AI Phone Assistant to further enhance customer experience and strengthen service resilience.

Background of Restoration and Infrastructure Upgrades

Our landline phone experienced connectivity issues due to a temporary carrier network failure. Rather than simply restoring the standard line, we quickly decided to transition to a highly stable, advanced AI voice infrastructure to support our mission of "never keeping clients waiting," "responding instantly even outside business hours and holidays," and "supporting global room hunting."

Key Features of the AI Phone System

This system uses cutting-edge speech recognition and conversational AI to provide a natural conversational interface, unlike old-fashioned touch-tone (IVR) systems.

  • Google Cloud Infrastructure: Built on Google Cloud for world-class security and uptime, providing a smooth and stable phone environment 24/7.
  • Smart Request Categorization: Accurately understands client requests (e.g., initial cost consultations, viewing bookings, callbacks) and instantly notifies our human staff.
  • Multilingual Support: Smoothly responds in English, Vietnamese, and Japanese, allowing international residents to reach us without language barriers.

3 Values Delivered to Our Clients

1. Instant 24/7 Response—No Wait Times

Whether it is our regular holidays (Tuesdays & Wednesdays), late nights, early mornings, or high-volume hours, the AI assistant answers instantly with zero delay. You will never experience the frustration of an unanswered call.

2. Stress-Free Multilingual Communication

The system dynamically answers in English, Vietnamese, and Japanese. This alleviates the anxiety of language barriers and supports a smooth start to life in Japan.

3. Hybrid AI + Human Handoff for Guaranteed Callbacks

After gathering your inquiry details, the system immediately forwards them to our staff. If personalized consultation is required, our professional team will call you back promptly.

As a community-focused agency in Kita-Ayase, Sorai Tokyo strives to combine cutting-edge technology with human warmth to deliver friendly and smart service.

Thank you again for your continued support.

Frequently Asked Questions (FAQ)

Q1: Can I still speak directly to a human staff member after the AI answers?

A1: Yes, absolutely. The AI will summarize your request. If direct staff attention is required, or if you request a human callback, a representative will call you back promptly.

Q2: Can I still use LINE, the website web-chatbot, and contact forms?

A2: Yes. Our LINE account, web chat widget, and email forms remain active 24/7. Please feel free to reach out via your preferred method.

Q3: Are there any extra system fees or charges for calling the AI?

A3: No. Other than standard call charges from your phone carrier, there are absolutely no system fees or hidden charges. Please call us with confidence.