Privacy Policy

Sorai Tokyo Co., Ltd. (hereinafter referred to as "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided by the Company (hereinafter referred to as "the Services").

Article 1 (Personal Information)

"Personal Information" refers to "personal information" as defined in the Act on the Protection of Personal Information, and means information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact details, or other descriptions contained in the information.

Article 2 (Collection Method of Personal Information)

The Company may ask for personal information such as name, email address, phone number, and address when a user makes an inquiry, registers for services, or requests property introductions. The Company may also collect transaction records and payment information including users' personal information from our business partners.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

• To provide and operate the Services
• To respond to inquiries from users (including identity verification)
• To send emails regarding new features, updates, campaigns, and other services provided by the Company
• To introduce real estate properties, arrange viewings, and execute rental contract procedures
• To identify users who violate terms of service or use services for fraudulent purposes, and refuse their usage
• Purposes incidental to the above purposes

Article 4 (Change of Purpose of Use)

• The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is relevant to that before the change.
• In the event of a change, the Company will notify users or publish on this website.

Article 5 (Provision of Personal Information to Third Parties)

• The Company will not provide personal information to third parties without obtaining prior consent of the user, except in the following cases or as permitted by law:
  • When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the individual
  • When it is particularly necessary for the improvement of public health or the sound development of children, and it is difficult to obtain the consent of the individual
  • When provision is necessary to landowners, property management companies, guarantor companies, insurance companies, or other contractual parties due to the nature of real estate transactions
• Notwithstanding the provisions of the preceding paragraph, the recipient of personal information shall not fall under the category of a third party in the following case:
  • When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use.

Article 6 (Disclosure, Correction, and Deletion of Personal Information)

Users may request disclosure, correction, addition, or deletion of their personal information held by the Company in accordance with prescribed procedures. Please contact our inquiry desk (listed in Article 8).

Article 7 (Changes to Privacy Policy)

• The contents of this Policy may be changed without notice to users, except as otherwise provided by laws or this Policy.
• Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.

Article 8 (Inquiry Desk)

For inquiries regarding this Policy, please contact the following desk: